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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Caleb Yeaton

December 31, 2025

5  out of  5
rating by Caleb Yeaton
"UPDATE DEC 2025: Jeff’s office continues to be amazing to deal with. Just got a new car and their service-person was hugely helpful in switching autos and getting me a rate that was virtually identical to my much older vehicle despite it being a Saturday. Also had an accident some time ago, and they made the claims process really easy on me. I’m very happy with the continued great service Jeff and his team provides, and I’d absolutely still recommend them after a decade of solid service! I got referred here by a friend and don't for a second regret cancelling my AllState policies. Jeff and his team have been fantastic. Any changes to my policy have been quickly communicated with me, and when I call (during reasonable business hours) I've always been able to reach, at the very least, his service team - all of whom seem pretty well-trained and have been able to thoroughly answer any questions. The few times I've asked them to have Jeff call me (if he's busy - I know owning a business is tough and don't expect the guy to be around when I snap my fingers) he's gotten back to me quickly and is always more than personable when discussing my policies. Overall, I know this office runs like any sales office does, but I've never gotten the feeling that Jeff and his team are out to upsell services, or force policies on me that I don't need. When I've needed a tow, or to have a document submitted to my lienholder, or anything small like that, it's been taken care of immediately. So I can't get a hold of them at 9 PM, outside of regular hours? That's not realistic."
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Jim Robins

December 31, 2025

5  out of  5
rating by Jim Robins
"Jeff and his team are the best, they answer all my coverage questions thoroughly and promptly while continuously ensuring my account is always up to date. 10/10 recommend!!"
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Genie Simonek

December 31, 2025

5  out of  5
rating by Genie Simonek
"5 out of 5 stars I've been with Jeff Margalus's State Farm agency for several years now, and I can't recommend him and his team highly enough! Jeff is incredibly knowledgeable, patient, and genuinely cares about his clients. He took the time to review my auto, home, and life insurance policies, found ways to save me money with bundling and discounts, and made sure I had the right coverage for my family's needs. His staff is always responsive, professional, and friendly—shoutout to the team for handling claims quickly and efficiently when I needed them. Switching to Jeff's office was the best decision I made for my insurance. If you're in the Naperville area, do yourself a favor and give them a call!"
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D Arthur

December 31, 2025

5  out of  5
rating by D Arthur
"Best insurance agent I’ve had. Jeff has always been there when I’ve needed anything, even just a simple question on a bill. I wouldn’t trust anyone else with my coverage."
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Colton Brooks

December 31, 2025

1  out of  5
rating by Colton Brooks
"I attempted to call for a quote during their posted hours, but no one answered the phone."
We responded:
"Colton, we do not have a missed call from yesterday. Did you possibly leave this review for the wrong agency? We are all about top notch service at my office. If a call ever goes missed, a return call would be made as soon as someone is free. "
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Sam Ayala

December 15, 2025

5  out of  5
rating by Sam Ayala
"Great service! Brendan is the most polite and professional agent I’ve worked with."
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Ann K

December 13, 2025

3  out of  5
rating by Ann K
"Ive been a State Farm customer for many years and this agency used to be so much better. When I've called and spoken with someone, the person always seems bothered by the call. During the most recent call, I had asked for information about my policy and the guy said he would send me an email for me to respond with my request instead of providing the information at that time. I replied to the email and even sent a separate email to general email. I never received a response. The communication and personal investment in customers has really declined here. I've now switched agents."
We responded:
"Hello Ann, I’m so sorry to hear this. The representative you were working with is no longer at my office. That is why you received no response. We are open from 9-5 tomorrow and will be happy to assist you. It seems like you already switched to another agent instead of calling into the office, so I am sorry this couldn’t be rectified for you. O wish you nothing but the best in the future. Thank you!"
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Kimberley Tice

December 12, 2025

5  out of  5
rating by Kimberley Tice
"Dylan’s the best! Thanks for helping with our insurance."
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Jose Ybarra

November 1, 2025

1  out of  5
rating by Jose Ybarra
"Been customer for many years, since Jeff opened, but recently though they seem to lack caring for their customers and their needs. Emails and phone calls go unanswered and ignored and when they finally do answer they give just excuses for ignoring your needs. Customer service is huge in my book; I will pay extra for that but when the quality drops not worth it anymore."
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Kimberlee Jansen

August 27, 2025

5  out of  5
rating by Kimberlee Jansen
"Great rates and easy to work with!"
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Cupcake The goat

August 4, 2025

5  out of  5
rating by Cupcake The goat
"Mohammed Abutaleb is seriously the best account representative I’ve ever worked with. He’s super friendly and always makes sure everything is handled the right way. Any time I had a question or needed help, he was quick to respond and really knew what he was talking about. He makes things so easy and stress-free. I’d definitely recommend him to anyone he’s just great at what he does and really cares about helping people."
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Abed The goat

August 4, 2025

5  out of  5
rating by Abed The goat
"“Great office and Moe is super helpful!”"
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Vicki Betz

July 15, 2025

5  out of  5
rating by Vicki Betz
"Jeff and team are just fantastic! Jeff's rates are fair and affordable but, more importantly, his service is TOP NOTCH! It is very comforting to know that when an auto or home disaster strikes, he is there to help from the claims through the recovery processes. Patient, knowledgeable, kind. Definitely recommend!"
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Margie Nickels

July 2, 2025

5  out of  5
rating by Margie Nickels
"We’ve insured with State Farm for over 50 years and we’re having trouble moving forward on our claim until Jeff intervened with the powers that be on our behalf. Within less than 24 hours, issues that had been in progress for six weeks were completed. Thank you, Jeff! You are the best, easy to work with and Great on follow through!"
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Ellen Whisler

June 18, 2025

5  out of  5
rating by Ellen Whisler
"I was not happy with my insurance rates in the past. Brendan was very helpful and informative, helped me save on my auto/condo insurance policies! I would recommend calling Jeffs office if you're interested in getting quotes and learning about the coverages in your policies. His attention to detail was second to none."
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John

June 18, 2025

5  out of  5
rating by John
"My family recently suffered a devastating event in our life- My house caught on fire and we escaped with our lives-Jeff was at the scene of fire with the fire dept-He took control of rebuilding our home and helping us through the emotional situation .He has guided through this event with sympathy and clarity. He has been a great source of strength and support helping us through this tragedy .Jeff and his team are extremely efficient and detail oriented -You will not be disappointed having Jeff and State farm handing your insurance needs. John and Vickie Albrecht"
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Almasri Moo

May 5, 2025

5  out of  5
rating by Almasri Moo
"Awesome thanks"
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Jo Taleb

May 5, 2025

5  out of  5
rating by Jo Taleb
"Working with Jeff Margalus and his agency has been a great experience. Jeff is incredibly principled and knowledgeable, especially with vehicle and property insurance. I worked closely with Moe, who went above and beyond—he was patient, thorough, and genuinely cared about finding the best and most honest coverage for my situation. Moe’s dedication and personal attention made the whole process smooth and stress-free. I couldn’t recommend them more highly."
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M A

May 5, 2025

5  out of  5
rating by M A
"Moe and Jeff at State Farm are fantastic! Super helpful, knowledgeable, and always go the extra mile. Highly recommend!"
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Dustin Pittman

August 10, 2024

5  out of  5
rating by Dustin Pittman
"Jeff has been there for me time and time again. Late last night, someone hit my car while parked in the parking garage of my building. I wasn’t sure what to do and half asleep. Jeff answered the phone immediately and gave me the direction I needed. This isn’t the first time he has been there for me when I needed it most. I cant say enough good things about him and how he handles his business. Need more strong professionals like him in the world."
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Jason Maulding

March 17, 2024

5  out of  5
rating by Jason Maulding
"Always helpful and friendly staff."
We responded:
"Thank you for the review Jason! We are happy to assist you with all your insurance needs. "
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Jonathan Gale

February 19, 2024

5  out of  5
rating by Jonathan Gale
"Extremely helpful and awesome to work with!"
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Traci Sanford

December 27, 2023

5  out of  5
rating by Traci Sanford
"The best experience I've had with an insurance provider! Jeff goes above and beyond for his clients and you can always tell he has the clients best interests in mind. I've been insured with him for years, and would never go anywhere else. Always a great experience"
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PATRICK KAUFFOLD

December 26, 2023

1  out of  5
rating by PATRICK KAUFFOLD
"Called but call was refused."
We responded:
"Hello Patrick, is there something we can assist with? I was giving a well deserved day off for my staff and I today. I really wish we could have had a conversation about this prior to hurting my business with a 1 star review. Please email me and I will see if I can assist on our day off. Thank you!"
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Michael Loy

August 25, 2023

5  out of  5
rating by Michael Loy
"The best agent anybody could ask for. I have been with Jeff at State farm for probably around 7 years. I got to tell you he really truly does care about his clients. I am a contractor and I see it first hand how he goes above and beyond for all his customers. We had a tornado come through our area couple years ago and Jeff was literally the only agent out at all his insurance houses when the adjuster was there to make sure they would get in the best fair assessment possible. Most with being a contractor and the experience I have you really never see an agent at a property when it is being adjusted by the insurance company but not Jeff He goes above and beyond. He is absolutely a rockstar. He has built a great team around him. I got pulled over one time and didn't have my insurance cards I called Dylan within a matter of 30 seconds they were emailed to my phone so I was able to show the officer and avoid a no insurance tickets. I suggest giving him a call so you can see how much money he would save you"